Before Reaching Out...

Communication & Response Times

• Keeping communication to email allows us to respond thoughtfully and consistently, without the expectation of 24/7 availability.

• It also helps reduce impulsive messages that often come in without first reviewing the information already provided on our website. 

• Emails about active orders will be responded to within 48 hours.

• General inquiries (past orders, billing, coupons, general questions, or concerns) are reviewed and responded to on Sundays.

  • Please do not contact us regarding future availability, upcoming litters, or plans to purchase rats at a later date. Availability information is updated directly on the website, and these messages will not receive a response.

• If your pet is experiencing a health concern, please consult a veterinarian as soon as possible. We are unable to provide medical advice and will always recommend veterinary care in these situations. 

 

We value respectful, thoughtful communication and are happy to answer specific questions related to our rats, breeding program, and purchasing process. These guidelines help set clear expectations around the support we can and cannot provide.

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What We Can Help With

• Clarification on information already provided on our website

• Specific questions to help determine suitability or next steps

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What We’re Not Able to Provide

• Ongoing or open-ended messaging without a clear question or purpose

• Emotional support, reassurance, or decision-making on your behalf

• Step-by-step guidance for setup, introductions, or general ownership logistics

• General care education already covered in our resources

• Medical advice, diagnoses, or treatment recommendations

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Additional Notes

Any trusted resources we reference are already linked throughout this website and reflect our recommendations.

 

We are happy to share information specific to our program, but ownership responsibilities such as housing, care decisions, introductions, and medical choices remain with the owner. We encourage all prospective owners to review the provided resources carefully before reaching out.

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Before Emailing Us, Please Consider:

• Have the relevant pages and resources been reviewed? (FAQ/Helpful Resources/How to Purchase)

• Is the question specific and not already answered here?

• Would a veterinarian or qualified professional be more appropriate for this concern?

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We will not respond to:

• Questions where the answer is found directly on our website.

• Requests for exceptions to our policies/processes or for discounts.

• Detailed questions about our breeding program from prospective pet owners.

  • If you are a breeder interested in purchasing rats, please be direct about your intentions in your initial message so we can respond appropriately.